Pepele Mobile


Declaration of confidentiality on the site

Latest update : 8 May 2014 version 0.3

On the website (below referred to as the "Site"), we make every effort to protect your personal data. This declaration of confidentiality applies only to this site; it cannot apply to other sites, online or otherwise, or to other products or services. By accessing the Site, you accept that your information may be recorded and you accept the conditions of use described in this declaration of confidentiality.

Collecting your personal information

We will ask you for information when we need data to be able to identify you personally (personal information) or in order to contact you. In general, such information is required when we provide a service to you or carry out a transaction you have asked us for, e.g. to get information on products and services of this Site, enrol in a competition, order newsletters by e-mail, access a restricted-access website, or buy or register products on this Site.

The personal information we collect may include your surname, first name and/or last name, your position, the name of your company or organisation, your work e-mail address, your work or private telephone number, your work or home postal address, information about your position or company, and information about your debit or credit card.

The Site may also collect information about your visit, including the name of you internet access provider and the IP address used to access the internet, the date and time of access to the site, the pages you access on the Site, and the URL of the site from which you arrive on our site. This information is intended to be used for analysing trends, for administrative purposes and to improve the Site.

To prevent your e-mail address or other personal information being intercepted or abused by others, we advise you to be careful about using an existing e-mail address or other personal information in chat groups, discussions or other public forums and social networks.

Use of your personal data

The personal information collected on this Site is used to run the Site and to enable us to provide the service to you or to carry out the transaction you have requested or authorised. For these purposes, the Site may use personal information to provide you with a more efficient customer service, improve the Site and any other product or service of the Site, and make browsing easier by ensuring that you need not enter the same information several times, or by adapting the site to your preferences and personal interests. To offer a stable environment in your interaction with our Site, the information collected may be used in combination with information collected by other services of our Site or of the bank. We may use your personal information to send you important information about the products or services you use.

We combine data about visits to the site with anonymous statistics to facilitate searching; the information volumes obtained are used so as to provide you with the content you expect. In particular restricted-access areas on our Site, we will, with your consent, combine data about visits to the site with your personal data in order to be able to offer you personalised content.

Without this authorisation, we will not be able to provide you with a personalised service and we cannot combine your personal data with data about site visits. When you register for a newsletter and you state that you wish to receive advertising by e-mail, our Site can use personalised links or other similar techniques to monitor the links you click on in the e-mails. We can link this information with your personal information to send you even more finely targeted messages or information. ?Some of the services on our Site offer private persons the possibility of publicly posting particular personal information, e.g. for one of our partners who wants to publish their contact information in connection with the services they offer. Participation in such services is always optional.

? Our Site sometimes uses other companies to provide certain services. This may involve hosting websites, packing, dispatching and delivering prizes, answering questions asked by a customer about products and services, or sending information about our products, special offers or other new services. To such companies, we only transmit any personal information they need to provide their services. These companies are bound to keep such information confidential and they are informed that they must not use it for any purpose other than the service or services they provide. ?Moreover, we will communicate your personal information only if the law so requires and if we think in good faith that it is necessary for us to comply with statutory requirements or a legal procedure, protect and defend our rights or property, and act in emergencies to ensure the personal security of our staff and users of the site.

Personal information collected on the Site may be stored and used in the DRC or in any other country where the bank is present, by one or more subsidiaries or partners, or through its agents, branch offices or representation office. By using this Site, you consent to such transmission of your personal information outside your country.
The Bank does not transfer, grant the use of or lease out your personal information. It is communicated to third parties only for the reasons and under the circumstances described in these rules or stipulated in the general terms and conditions for the use of our services.

Checking your personal information

Except if otherwise indicated in this declaration, the personal information you supply on the Site will not be transmitted outside the circumstances set out above. You may access your personal information and choose how you wish to be contacted. This declaration of confidentiality and the choices you make on the Site do not necessarily apply to the personal information you have supplied in connection with specific products or services.

We may regularly send you e-mails to inform you of technical or security problems connected with a product or service you have asked for, or acknowledge receipt of a request for a product or service. Within some services we offer on our Site, contact with the customer is an essential component of the service. You cannot cancel your registration for such direct mail as it is an integral part of the service you have chosen.

Access to your personal data

ou may correct your personal data and your contact information on the Site after logging in. Some services we offer may record information that is not accessible through your personal settings. However, in this case you may access your personal data by contacting us as explained at the bottom of this declaration or through other sources of communication described by the service.

Security of your personal information

We make every effort to ensure that your personal information is protected. We use various security technologies and procedures to protect your personal data and prevent them from being consulted, used or disclosed without authorisation. For instance, we store the data you supply us with on servers to which access is restricted and which are located on premises with proper surveillance. Moreover, when we transmit sensitive confidential information on the internet (e.g. a credit card number), this information is protected through a system of encryption such as the Secure Socket Layer (SSL) protocol or any other method where information can be coded.

Protection of personal information of children

On our Site, we voluntarily refrain from recording personal information relating to minors.


Cookies are used on this Site to ensure the integrity of the registration process and to personalise the Site. A cookie is a small text file installed on your hard disc by a web server. It cannot be used to execute programs or to infect your computer with a virus. Cookies are sent to you exclusively and can only be read by web servers belonging to the domain that sent you the cookie. One of the main practical purposes of cookies is to make you save time. For instance, if you personalise a web page or browse a site, the cookie will help the site to find your specific information during subsequent visits. This simplifies the process of delivering the content that interests you and makes browsing on the site easier. When you come back to the site, the information you provided earlier will be reused to enable you to more easily use the functions of the site you have personalised. We may also use invisible pixels, also known as invisible GIFs, to help installing a cookie. We use this technology as a tool to compile statistics about the use of our Site. These statistics include the number of visitors who have clicked on key elements (e.g. links or graphics) on a web page, a page of a blog or a newsletter of our Site. We may share statistics compiled with partner companies but we do not authorise other companies to put GIF images or cookies on our sites unless this is of particular temporary interest to our customers (e.g. by including a service of a site based on third-party cookies or clear GIFs).

You may accept or refuse cookies. Most web browsers accept cookies automatically but if you want you may change your browser settings to refuse cookies access to your computer. If you choose to refuse cookies, you may not be able to make full use of the interactive functions of this site or of other websites you may visit.

Application of this declaration of confidentiality

If you have any questions about this declaration, please get in touch with us by using the form we provide, to which you will have access after logging in.

Amendments of this declaration of confidentiality

We occasionally update this declaration of confidentiality. In this case, we also adjust the date of the "latest update" appearing at the head of the declaration. If substantial amendments are made to the declaration, we will draw your attention to it by putting a clear note on the homepage of the site or by notifying you directly. We suggest that you regularly consult this declaration of confidentiality so as to remain informed of how we help you to protect the personal information we collect. By making use of this service, you indicate that you agree to this declaration of confidentiality and its updates.


he Site has been translated into several languages for our customers' convenience. Where there is any conflict between the original French version and a version of the Site in another language, or any other communication translated by the Bank, only the French version is authentic and binds our institution.


We welcome any comments you may have about this declaration of confidentiality. If you believe that our Site has not complied with this declaration, please contact us by email or by post at the address indicated in the conditions of use. We will make every reasonable effort to quickly pinpoint the problem and rectify it.